Privacy Policy

Effective Date: February 18, 2026

Chosen HQ LLC (“Chosen HQ,” “we,” “us,” or “our”) operates the Chosen HQ website, platform, mobile applications, and related services (collectively, the “Platform”). This Privacy Policy explains what information we collect, how we use it, how we share it, and your rights regarding your information.

By accessing or using our Platform, you agree to this Privacy Policy. If you do not agree, please do not use the Platform.

1. Who We Are

Chosen HQ LLC is a business-to-business software company. Our services are intended for use by organizations. When our customers use Chosen HQ to manage recruiting or hiring workflows, they act as the data controller, and Chosen HQ acts as a data processor for candidate and applicant data. For account and billing information, Chosen HQ acts as a data controller.

If you are a candidate or end user interacting with one of our customers, please contact that organization directly for questions about your personal data.

2. Information We Collect

We collect information in several ways, depending on how you interact with the Platform.

a. Information You Provide Directly

• Account and profile information (name, work email, company name, job title)
• Login credentials (stored in encrypted form)
• Billing and payment details (processed by third-party payment processors; we do not store full credit card numbers)
• Communications with us, including support requests, feedback, surveys, or inquiries

b. Information Collected Automatically

When you access or use the Platform, we automatically collect certain technical and usage information, including:

• IP address and approximate location derived from IP
• Browser type, device type, operating system, and version
• Pages viewed, actions taken, timestamps, and referring URLs
• Log files, error reports, and performance data

This information helps us operate, secure, and improve the Platform.

c. Cookies and Similar Technologies

We use cookies, pixels, and similar technologies to operate the Platform, remember preferences, understand usage patterns, and improve performance. Some cookies are essential for functionality and cannot be disabled.

d. Information Processed on Behalf of Customers

Our customers may upload or otherwise provide candidate or applicant information when using Chosen HQ. This may include names, contact details, resumes, interview feedback, and hiring-related notes. We process this information only on our customers' instructions and in accordance with applicable agreements.

We do not knowingly collect personal information from children under the age of 16.

3. How We Use Information

We use personal information for the following purposes:

• To provide, operate, maintain, and improve the Platform
• To create and manage user accounts
• To process payments, subscriptions, and invoices
• To respond to inquiries and provide customer support
• To communicate service-related notices, updates, and security alerts
• To analyze usage and improve performance and functionality
• To protect against fraud, misuse, and unauthorized access
• To comply with legal and regulatory obligations

We do not use customer data to train generalized or public AI models.

We do not sell personal information.

4. Legal Bases for Processing

Where required by law (including GDPR and similar regulations), we rely on the following legal bases:

• Performance of a contract
• Legitimate business interests (e.g., security, product improvement)
• Compliance with legal obligations
• Consent, where required

5. How We Share Information

We share personal information only as necessary and in the following circumstances:

a. Service Providers

We work with trusted third-party service providers to support our operations, such as cloud hosting, analytics, customer support tools, email delivery, and payment processing. These providers may access personal information only to perform services on our behalf and are contractually obligated to protect it.

b. Legal and Regulatory Disclosures

We may disclose information if required to do so by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect the rights, safety, or security of Chosen HQ, our users, or others.

c. Business Transfers

If Chosen HQ is involved in a merger, acquisition, financing, reorganization, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable law.

d. Aggregated or De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify individuals for analytics, research, or business purposes.

6. Cookies and Analytics

We use essential cookies to operate the Platform and analytics cookies (such as Google Analytics) to understand usage and improve our services. You can control cookies through your browser settings, though some features may not function properly.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide and maintain the Platform
• Fulfill contractual obligations
• Comply with legal, accounting, or regulatory requirements
• Resolve disputes and enforce agreements

Customer data processed on behalf of our customers is retained according to our agreements with them and deleted or returned upon request, subject to applicable law.

8. Data Security

We use industry-standard technical and organizational measures to protect information, including encryption, access controls, and secure cloud infrastructure. However, no system is 100% secure.

9. International Data Transfers

We may process and store information in countries other than your own. Where required, we use appropriate safeguards such as Standard Contractual Clauses to protect international transfers.

10. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction or updating of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Request data portability, where applicable
• Withdraw consent, where processing is based on consent
• Opt out of marketing communications

If you are an individual whose data is processed on behalf of a Chosen HQ customer (such as a candidate), please direct your request to that customer, who acts as the data controller.

Requests may be submitted by emailing contact@chosenhq.com. We may need to verify your identity before responding.

11. California Privacy Rights

We do not sell personal information. California residents may request access to or deletion of their personal information and will not be discriminated against for exercising their rights.

12. Third-Party Links

Our Platform may link to third-party websites or services. We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the effective date and post the revised version on our website.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

Chosen HQ LLC
Email: contact@chosenhq.com